Shipping

Items will be packaged very well and thoroughly protected, including bubble wrap and cardboard. Usually a lot of my packaging will be recycled to help protect the environment. If you need something urgently, please contact me prior to purchasing the item at shop@katiejobling.com.

Processing your order: 1-4 days for small paintings, up to 14 days for large artworks

Shipping to UK : 1-3 working days (for first class)
Shipping to Western Europe : 1-4 working days
Shipping to Eastern Europe: 3-7 working days
Shipping to rest of the world : 5 - 10 working days

Please note: If the item is being shipped overseas, there is a very slim chance that it can be kept in customs for up to 6 weeks. Please understand that this is a risk with all packages coming out of the UK, and should not be a problem. 

If goods have been damaged once you receive them, please sign for as 'damaged in transit' or email within 24 hours of delivery.

Refunds

If there is an issue with your order, please contact me at shop@katiejobling.com.
The item must be re-sent back to the return address for my attention, and be in good condition with the original packaging. No amount can be refunded until the item has been returned in undamaged condition.